Fancy Dress Costumes at www.shop4costumes.co.uk

Conditions of Use

Welcome to the Shop4Costumes website terms and conditions for use.  We recommend that you read them carefully before using the site or placing your order. By utilising the Shop4Costumes website and/or placing an order you agree to be bound by the terms and conditions as set out below.

General Terms

No contract will commence between you and Shop4Costumes for the sale by it to you of any product unless and until Shop4Costumes accepts your order by email confirming that it has despatched your product.  For the avoidance of doubt, any such contract will be deemed to have been concluded in the United Kingdom. Further, any such contract will be interpreted, construed and enforced in all respects in accordance with the laws of England, and you and Shop4Costumes irrevocably agree to submit to the non-exclusive jurisdiction of the English Courts.

Shop4Costumes shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials used in this website. All rights, including copyright, in this website are owned by us or our licensors.  Any use of the site or its contents, including copying or storage in whole or part, other than for personal use, is strictly prohibited without prior permission from Shop4Costumes.  To the fullest extent as permitted at law, Shop4Costumes is providing this website and its contents on an “as is” basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this website or the information, contents, materials or products included in this website including, but without limitation, warranties of merchantability and fitness for a particular purpose.  All disclaimers and exclusions included in these terms and conditions shall be governed by and construed in accordance with English Law. Should any provision of these disclaimers and exclusions be deemed to be unlawful, void or for any other reason unenforceable, then that provision will be deemed to be severable and shall not affect the validity and enforceability of the remaining provisions.

Delivery

Deliveries are subject to stock availability and credit authorisation. If we have a problem with your order we will call you as soon as possible. An email will be sent if we are unable to reach you.

If you place your order Monday - Friday, it will usually be confirmed within 24 hours. Orders received late Friday or over the weekend will not be confirmed until the following Monday. Orders received on Bank Holidays cannot be confirmed until the first working day following the holiday.

Orders will normally be fulfilled using Royal Mail Recorded Delivery.  This service will require you to sign for the parcel on delivery. Regrettably, items can only be sent to the billing address of the card used to pay. If you are not around to take delivery, Royal mail will leave a card and take the parcel to the nearest depot for you to collect it.

We aim to get your parcel to you within 7 working days however should any unusual circumstances occur (e.g. extreme weather conditions, postal problems, etc.) please leave 10 full working days before you contact us for tracking information on the whereabouts of your parcel. 

To get your items to you in time, Christmas orders will be subject to a last order date – this will be posted on the site.

We may despatch your order in a number of instalments and each dispatch is a separate contract and is not connected to any other dispatch.

Delivery

Delivery Guidelines

Cost

Standard

7-10 working days, requires a signature on delivery

 £4.95

Next working day

(When Available)

Orders placed before midday, Mon-Fri (except Bank Holidays), requires a signature on delivery.

 £7.95

Please note that we can only ship items to UK mainland (including Northern Ireland) addresses. 



Returns and Exchanges

All items are thoroughly inspected prior to dispatch. However if you're not completely satisfied with any purchase we will gladly exchange it for another product.  If applicable we will refund the cost of the product(s) minus the delivery charge.

In order for us to exchange the goods you must return them to us in their original condition and packaging, unworn and unwashed, with all the labels intact. If the product or packaging is in any way missing,  torn or damaged we cannot exchange or refund. Checks will be made when items are returned and, if there is any evidence that the item has been worn or it is not in a  condition where we consider that it can be resold at full price, we reserve the right to refuse an exchange or refund on the item.

Some products are excluded from our general returns policy for hygiene reasons and can not be returned, for example:

  •  Teeth,  Wigs,  Hosiery,  Bodystockings, Underwear,  Lingerie,  Earrings,  Make-Up and Facial Hair

Bespoke or items specifically ordered for you are also excluded and cannot be returned as these cannot be re-sold.

Once we have received your goods we will then process your request for either a refund or replacement. Please allow up to 7 days from receipt of your return for this to be done (note in busy periods this could take longer). 

Although we will endeavour to complete your refund as soon as possible it can take up to 30 days for any credit to appear on your bank account or card statement due to banking and administration processes. 

Refunds will only be made to the card that was used in the original purchase or a cheque made payable to the cardholder if the card is no longer valid.

Refunds can only be processed online and will not be processed in the shop.

How to return an item:

  • Customers have 7 days to return unwanted items for a refund. 
  • Please email us (using the contact form on the website and noting Returns in the heading) so that we can issue you with a returns authorisation number. 
  • You need to include a note of the returns authorisation number and give the reason for the return within your return package. 
  • As noted above, those products which can be returned must be returned in their original condition and be securely wrapped.
  • We recommend you return the item(s) using Royal Mail's recorded delivery service, as we cannot be held responsible for items that are lost or damaged in the post. You will need to pay the return postage.

Faulty Goods

If you believe that the goods we have supplied to you are faulty, you must notify us within 48 hours of receiving the goods, you should follow the returns process and return the item to us explaining what you believe is the problem. When we receive the item, we will investigate the fault and contact you to agree the most appropriate resolution. 

We accept no liability for faulty items once the item has been worn by you.

Returns Period

Our normal returns period is 48 hours from when you receive the goods and any returned items should be received by us within 7 days.

Please note that these dates are those by which any returns must be received by us, so please allow sufficient time for your return goods to reach us. Any goods received outside the return period may not be refunded.

Charges

Delivery charges will not be refunded in the case of a return. All replacement items are shipped via standard delivery. Express delivery of replacements may be requested at the time of return and the difference will be charged to your card

Returns Address:

Returns Department,

www.Shop4Costumes.co.uk

c/o Masquerade Fancy Dress

23 Langley Road,

Watford,

Herts

WD17 4PR

 

 

This returns policy does not affect your statutory rights.


Cancellation

Please notify us as soon as possible if you wish to cancel using the Contact Us page.
You have the right to cancel an order within 7 days. Goods must be returned in accordance with our Returns Policy noting that it is a cancellation.
For cancelled orders the goods must be returned un-opened and un-worn in the original packaging.

Methods of Payment

All prices are correct at the time of entering the information onto this website. The total cost of the order is the price of the products ordered plus postage and packing charges where applicable.   

www.Shop4Costumes.co.uk does not charge VAT.

You are able to pay for your goods using all major credit and debit cards (Mastercard, Visa, Maestro, Solo).

Customers are redirected to the Nochex secure payment pages to complete the payment. Nochex are an independant leading payment provider offering the reassurance that your tranactions are secure. (More information can be found on the Nochex website.)

By using Nochex, they protect the confidentiality of your payment card details and no card details are recorded on our servers.

 

All credit/debit card purchases are subject to the normal validation checks and authorisation procedures adopted by the card issuer. Any refusal by the issuer of any payment card to authorise the payment to us, for any reason, will not render Shop4Costumes liable for any delay or non-delivery.  Where applicable, you may cancel your order in accordance with your rights under the Distance Selling Regulations.  In instances where the product has already been despatched you would then need to follow our returns procedure.

Shop4Costumes is not liable if these details are intercepted by and used by third parties through no fault of our own.


Product Information

Whilst every effort has been made to display the colours of our products as accurately as possible on our website, the actual colours you see will depend on your own monitor. We cannot guarantee that the colour displayed on your monitor will accurately reflect the colour of the product on delivery. 

Shop4Costumes takes all reasonable care to ensure that all details, descriptions and prices of products appearing on our website are correct at the time the information is entered onto the system.  We reserve the right to refuse orders where product information has been entered onto our website incorrectly including prices and promotional activity. Prices are subject to change and without notice.  

All goods offered on the Shop4Costumes website are subject to availability.  If an item you have ordered is out of stock before your order is accepted, we will notify you by email as soon as possible.  Our website is updated on a regular basis.

Images shown are supplied by the manufacturer, if the product specification changes, or an item is no longer available we reserve the right to substitute an item with one of a similar nature.

Please note that items sold are designed to be worn as a fancy dress outfit or accessory, they are not intended for repeat use. Some items may not be colour fast.


 

Service Access

Shop4Costumes endeavour to make sure that this website is available 24 hours a day. We will not be liable if for any reason this website is unavailable at any time or for any period.

Visitor Material and Conduct

Other than personally identifiable information, which is covered under the Privacy Statement, any material that you submit or post to this website will be considered non-confidential and non-proprietary. Shop4Costumes will have no obligations with respect to such material.

Please do not post or transmit any material which is illegal, harmful, in breach of privacy or which may cause annoyance or inconvenience.

Links to Other Websites

Links to other websites are included for your convenience. Shop4Costumes do not review, control or endorse any of these websites. If you decide to access any of these sites you do so at your own risk.


Complaints 

Should you have a complaint to make, please use our Contact Us page to tell us and we will look into the matter as a priority.


These Terms and Conditions do not affect your statutory rights.

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