Fancy Dress Costumes at www.shop4costumes.co.uk

Frequently Asked Questions

How do I purchase online? 

Shopping with Shop4Costumes could not be made easier. All you have to do is browse our website, select the item you would like to purchase and add to your basket. Once you have added all the items to your basket click on view your basket and continue to the checkout.

Can I place an order via telephone?

No, we are on online shop and canít guarantee that there will be someone to take your call so please email us using the Contact form.

Can I rent a costume on-line?

Unfortunately this is not something that we are able to offer. If you are looking for a quality hire costume we recommend you visit Masquerade in Watford.

I can't find my size online

We understand how frustrating it is when your size is not in stock. If there is something specific you need then please use our Contact Us form to submit your request.

Can I pay with a debit card?

Yes, you can use your debit card under the credit card options (Visa, Visa Delta, Visa Electron, Mastercard, Maestro (Switch), Solo.

My card is not being accepted?

Shop4Costumes has very high security on checkout please check the billing address details are for where your card is registered. This must be exact to what appears on your statement.

I am having problems placing an order?

There are times when the internet browsers and servers can get interrupted which can cause problems or delays with placing an order. If this happens, please close the browser and try again. If the problem persists please use our Contact Us form to outline the details and we will call you back.

How can I cancel/change my order?

Please see our Shipping & Returns Policy.

Has my order been dispatched yet?

Once your order has been dispatched you will receive an email advising you.

What shipping company do you use?

Orders will normally be fulfilled using Royal Mail Recorded Delivery. This service will require you to sign for the parcel on delivery. Please see the Delivery Information for more details.

When will my parcel be delivered?

Deliveries are subject to stock availability and credit authorisation. If we have a problem with your order we will call you as soon as possible. An email will be sent if we are unable to reach you.

If you place your order Monday - Friday, it will usually be processed within 24 hours. Orders received late Friday or over the weekend will not be processed until the following Monday. Orders received on Bank Holidays cannot be processed until the first working day following the holiday.

Once we have confirmed availability, the other will be processed and delivery arranged.

We always recommend allowing at least 7 to 10 days for delivery.

How can I track my order?

Once your order has been dispatched, an email will be sent to you with a unique tracking reference which can be traced online. Details on how to track your order on line will be included in the email

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