Fancy Dress Costumes at

Shipping & Returns


Deliveries are subject to stock availability and credit authorisation. If we have a problem with your order we will call you as soon as possible. An email will be sent if we are unable to reach you.

If you place your order Monday - Friday, it will usually be confirmed within 24 hours. Orders received late Friday or over the weekend will not be confirmed until the following Monday. Orders received on Bank Holidays cannot be confirmed until the first working day following the holiday.

Orders will normally be fulfilled using Royal Mail Recorded Delivery.  This service will require you to sign for the parcel on delivery. Regrettably, items can only be sent to the billing address of the card used to pay. If you are not around to take delivery, Royal mail will leave a card and take the parcel to the nearest depot for you to collect it.

We aim to get your parcel to you within 7 working days however should any unusual circumstances occur (e.g. extreme weather conditions, postal problems, etc.) please leave 10 full working days before you contact us for tracking information on the whereabouts of your parcel. 

To get your items to you in time, Christmas orders will be subject to a last order date – this will be posted on the site.

We may despatch your order in a number of instalments and each dispatch is a separate contract and is not connected to any other dispatch.


Delivery Guidelines



7-10 working days, requires a signature on delivery


Next working day

(When Available)

Orders placed before midday, Mon-Fri (except Bank Holidays), requires a signature on delivery.


Please note that we can only ship items to UK mainland (including Northern Ireland) addresses. 

Returns and Exchanges

All items are thoroughly inspected prior to dispatch. However if you're not completely satisfied with any purchase we will gladly exchange it for another product.  If applicable we will refund the cost of the product(s) minus the delivery charge.

In order for us to exchange the goods you must return them to us in their original condition and packaging, unworn and unwashed, with all the labels intact. If the product or packaging is in any way missing,  torn or damaged we cannot exchange or refund. Checks will be made when items are returned and, if there is any evidence that the item has been worn or it is not in a  condition where we consider that it can be resold at full price, we reserve the right to refuse an exchange or refund on the item.

Some products are excluded from our general returns policy for hygiene reasons and can not be returned, for example:

  •  Teeth,  Wigs,  Hosiery,  Bodystockings, Underwear,  Lingerie,  Earrings,  Make-Up and Facial Hair

Bespoke or items specifically ordered for you are also excluded and cannot be returned as these cannot be re-sold.

Once we have received your goods we will then process your request for either a refund or replacement. Please allow up to 7 days from receipt of your return for this to be done (note in busy periods this could take longer). 

Although we will endeavour to complete your refund as soon as possible it can take up to 30 days for any credit to appear on your bank account or card statement due to banking and administration processes. 

Refunds will only be made to the card that was used in the original purchase or a cheque made payable to the cardholder if the card is no longer valid.

Refunds can only be processed online and will not be processed in the shop.

How to return an item:

  • Customers have 7 days to return unwanted items for a refund. 
  • Please email us (using the contact form on the website and noting Returns in the heading) so that we can issue you with a returns authorisation number. 
  • You need to include a note of the returns authorisation number and give the reason for the return within your return package. 
  • As noted above, those products which can be returned must be returned in their original condition and be securely wrapped.
  • We recommend you return the item(s) using Royal Mail's recorded delivery service, as we cannot be held responsible for items that are lost or damaged in the post. You will need to pay the return postage.

Faulty Goods

If you believe that the goods we have supplied to you are faulty, you must notify us within 48 hours of receiving the goods, you should follow the returns process and return the item to us explaining what you believe is the problem. When we receive the item, we will investigate the fault and contact you to agree the most appropriate resolution. 

We accept no liability for faulty items once the item has been worn by you.

Returns Period

Our normal returns period is 48 hours from when you receive the goods and any returned items should be received by us within 7 days.

Please note that these dates are those by which any returns must be received by us, so please allow sufficient time for your return goods to reach us. Any goods received outside the return period may not be refunded.


Delivery charges will not be refunded in the case of a return. All replacement items are shipped via standard delivery. Express delivery of replacements may be requested at the time of return and the difference will be charged to your card

Returns Address:

Returns Department,

c/o Masquerade Fancy Dress

23 Langley Road,



WD17 4PR



This returns policy does not affect your statutory rights.


Please notify us as soon as possible if you wish to cancel using the Contact Us page.
You have the right to cancel an order within 7 days. Goods must be returned in accordance with our Returns Policy noting that it is a cancellation.
For cancelled orders the goods must be returned un-opened and un-worn in the original packaging.